Keeping in touch with your PBX vendor and VoIP service provider after your installation is important when you use a premise-based PBX solution. While your hosted VoIP service provider can monitor every aspect of your service activity and be proactive in provisioning your service, premise-based IP PBX vendors typically have little to no insight into how you use their product. In concept - this is a difference between having a full service communications experience vs. a do-it-yourself approach. Not that there is anything wrong with the latter but such approach is more involved and requires greater degree of expertise. Your voice carrier who provides service to your premise-based IP PBX has no idea or interest in knowing how that system is performing either unless, of course, they are retained to manage it.
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